Privacy Policy

1 Legal Framework

OCCDesign handles personal information in accordance with applicable Japanese law, including the Act on the Protection of Personal Information (APPI) and related regulations and guidance issued by Japan's Personal Information Protection Commission.

2 Personal Information We Collect

The corporate website is intended to collect only information reasonably necessary for enquiries and communication, such as:

• Name;
• Email address;
• Telephone, mobile, WhatsApp, or other contact details voluntarily provided;
• The subject, category, and content of an enquiry; and
• Any preferred contact time or similar communication preference that you voluntarily provide.

The website is not intended for the collection of payment-card data, bank details, My Number, medical information, or other highly sensitive information through a general enquiry form. Please do not include such information unless OCCDesign specifically requests it through an appropriate and secure process.

For website operation and security, hosting or security systems may also generate limited technical logs such as IP address, access date/time, browser information, and error or security records. Such information is used only as reasonably necessary for website operation, troubleshooting, security, and legal compliance.

3 Purposes of Use

OCCDesign may use personal information collected through the website for the following purposes:

• To receive, review, and respond to enquiries;
• To contact you using the contact method you provided;
• To route an enquiry to the appropriate OCCDesign department or relevant service team;
• Where necessary and legally permitted, to coordinate with an OCCD/OCCDesign group company or service provider so that the enquiry can be answered;
• To maintain reasonable records of enquiries and responses for customer service, compliance, and internal administration;
• To protect the website, prevent misuse, investigate security incidents, and maintain system integrity;
• To comply with applicable laws, lawful requests, and regulatory obligations; and
• To send promotional or marketing communications only where legally permitted and, where required, with appropriate consent.

When OCCDesign obtains personal information directly from an individual through an online input form, the purpose of use will be indicated or otherwise made clear as required by applicable law.

4 Sharing and Entrustment to Service Providers

OCCDesign does not sell or rent personal information collected through the corporate website.

OCCDesign may entrust limited processing to service providers such as website hosting, email, communications, security, or IT support providers where necessary for the purposes described above. Such providers are selected and supervised as required by applicable law.

OCCDesign may provide information to another OCCD/OCCDesign group company or other third party only where necessary for the enquiry and where permitted by the APPI. If prior consent is required, OCCDesign will obtain it before the relevant third-party provision.

5 Overseas Handling and Foreign Third Parties

If personal data is provided to a third party located outside Japan, OCCDesign will comply with applicable APPI requirements for foreign third-party transfers, including consent, information provision, or other legally permitted measures where required. Processing performed by an entrusted service provider will be managed in accordance with applicable outsourcing and supervision requirements.

6 Security Measures

OCCDesign takes reasonable and appropriate measures to prevent unauthorized access, leakage, loss, alteration, or misuse of personal data. These measures may include access controls, role-based handling, staff confidentiality requirements, secure communications, system protections, backup and incident-response procedures, and supervision of service providers.

Additional information about security-control measures may be provided upon a valid request to the extent required by law and to the extent that disclosure would not itself compromise security.

7 Retention and Deletion

Personal information is retained only for as long as reasonably necessary for the stated purposes, for legitimate recordkeeping, or as required by applicable law. When information is no longer required, OCCDesign will delete, anonymize, or otherwise securely dispose of it in accordance with reasonable procedures.

8 Your Rights and Requests

Subject to the conditions and exceptions provided by the APPI, an individual may request information about the purpose of use of retained personal data and may request disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of third-party provision, as applicable. Requests relating to records of third-party provision will also be handled where the law provides such a right.

OCCDesign may request reasonable information to verify identity before responding. A reasonable fee may be charged for certain requests only where permitted by law and where OCCDesign has established such a fee.

9 Children and Minors

The corporate enquiry website is not designed to intentionally collect personal information from young children. If a minor submits an enquiry, OCCDesign may request involvement or consent from a parent or legal guardian where appropriate or required.

10 Linked Websites

This policy applies to the OCCDesign Japan corporate website. Separate services or websites linked from this site may publish their own privacy policies. Please review the privacy policy applicable to the service you use.

11 Personal Data Breaches

If a personal data incident occurs, OCCDesign will investigate, mitigate the impact, and make notifications or reports to affected individuals or the Personal Information Protection Commission where required by applicable law.

12 Changes to this Privacy Policy

OCCDesign may update this policy when the website, data-handling practices, services, or legal requirements change. The latest version will be posted on the website with a revised effective or last-updated date. If a change requires new consent or another specific action under law, OCCDesign will take that action.